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Offer: Quality Assurance Specialist:University of MemphisJob description:Quality Assurance Specialist
Posting DetailsPosting InformationPosting Number: SAECC3806 Advertised Title: Quality Assurance Specialist Campus Job location: Main Campus (Memphis, TN) Position Number: 012728 Job Category: Staff (Hourly/Monthly) Department: ITS Service Desk Minimum Position Appropriate qualifications: Bachelor's degree and two (2) years of appropriate practice. Special Conditions: The department is especially interested in candidates with service desk or call center practice. Selected candidate should prepare for at least 4 full business weeks of training. Hours during training phase will be from 10:30 am - 7:00 pm. After sufficient training, regular hours will be 11:30 a.m. - 8:00 p.m. This position will require some nights and weekends (on-call) availcapability. Work Schedule: Monday - Friday 11:30 a.m. - 8:00 p.m. May need to work/travel beyond normal work schedule (on-call). Works onsite regularly but may work remote for certain situations. Posting Date: 04/23/2024 Closing Date: 05/05/2024 Open Until Screening Begins: No Hiring Range: $40,000 - $46,500 per year Full-Time/Part-Time: Full-Time: Benefits Eligible Working Conditions: While performing the tasks of this job, the employee is regularly required to sit; use hands to handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Additional Working Conditions: While performing the tasks of this job, the employee is required to sit; use hands to handle, or feel; and talk or hear. The employee frequently is required to stand, walk and reach with his hands and arms. The employee is occasionally required to stoop, kneel or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Special Instructions to candidates: All applications must be submitted online at workforum.memphis.edu. candidates must complete all applicable sections of the online application to be considered for a position. Please upload a cover letter, resume, and reference list after completing your application, if required by the system. Required work practice is located on full time hours. Part time work practice will be prorated as listed. Candidates who are called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the date of the interview. Is this posting for UofM employees only?: No Positions Supervised: This position hires and supervises from 40 to 60 student employees. expertise, expertise, and Abilities: Additional Position Information: Benefits of Employment (Applies to full-time, non-police employees only): Job tasks tasks & Job responsibilities: Monitors individual, team, and call center results to identify and act on both positive and negative performance trends to ensure attainment of goals and performance targets. tasks & Job responsibilities: Addresses and handles challenging customers and problems that require escalation inside or outside of the department tasks & Job responsibilities: Monitors service calls to observe employee demeanor, technical accuracy and conformity to university policies. tasks & Job responsibilities: Monitors productivity and generates reports for 40-60 technical staff at the Service Desk. tasks & Job responsibilities: Provides timely and constructive feedback on agent performance and identifies trends in the call center tasks & Job responsibilities: Analyzes data to identify areas for improvement in the quality system tasks & Job responsibilities: Troubleshoots and solves technical problems on both Windows and Mac platforms and University applications. tasks & Job responsibilities: Designs and expands training and development programs located on both the organization's and the individual's needs. tasks & Job responsibilities: Serves as informational resource to internal and external customers; provides advice and counsel; assists staff with complex inquiries, problems, or projects that require independent judgment and interpretation of policies and procedures. tasks & Job responsibilities: Other tasks as assigned. Supplemental QuestionsRequired fields are indicated with an asterisk (*).* Describe your preferred work environment. (Open Ended Question) * Describe your leadership abilities/management style (Open Ended Question) * List your top 5 strengths. (Open Ended Question) * Please list your practices with troubleshooting and maintaining devices, systems, hardware and software. (Open Ended Question) Applicant DocumentsRequired Documents» Resume Optional Documents » Cover Letter » Unofficial Transcript Skills:
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