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Offer: Admin Support Associate:University of North CarolinaJob description:Admin Support AssociateBookmark this Posting | Print Preview | Apply for this JobPlease see Special Instructions for more details.UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefitsThe finalist will be subject to a Criminal Background Check. * The Search Committee will not contact references without first verifying permission with the finalist ?. Please ensure your full range of knowledge, expertise, abilities, practice, and education are listed on your application. * Do not write ?see resume' on your application when completing the job tasks section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, expertise, abilities, and practices to support your answers (see job tasks section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, expertise, and abilities. Please submit a resume and cover letter with your application. * These documents will be used to evaluate your written communication expertise as well as supporting documents of your knowledge, expertise, abilities, education, and professional practice. Position InformationGeneral InformationVacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 012590 NC income Grade Equivalency GN04 Classification Title Admin Support Associate - Journey Working Title Admin Support Associate income Range $33,540 - $38,890 Anticipate Hiring Range $32,559 - $37,000 FLSA Status Non Exempt Division Student Affairs Department Counseling & Health Serv (Adm) Work Unit University Recreation Work Schedule Monday - Friday, 8:00 AM - 5:00 PM Evenings and weekend hours as needed, located on programming and special event needs. Primary Purpose of Position The Administrative Support Associate & Membership Specialist for the Department of University Recreation is the primary support person for the office and departmental functions. This position serves as the primary liaison to Human Resources/Student Employment Office and the Payroll office, superviseing payroll (as a proxy) for the entire department (over 200 student employees are hired annually). Also, a heavy emphasis is placed on customer service as this person is often the first point of contact for our patrons and guests, including handling the coordination of membership sales. This position assists in the planning and coordination of University Recreation's signature events including vendor relations. In addition, the Administrative Support Associate & Membership Specialist is accountable for contributing to a positive, friendly work environment that encourages, enhances and demonstrates collaboration, teamwork and professionalism among staff, students and patrons on a everyday basis. Minimum Education/practice Required Minimum Appropriate qualifications: Graduation from high school; or an equivalent combination of education and practice. University Preferred Appropriate qualifications: Graduation from high school, or completion of its equivalency, and two years of office/clerical work practice; or an equivalent combination of training/practice. Essential Job tasks The Administrative Support Associate & Membership Specialist for the Department of University Recreation is the primary support person for the office and departmental functions. This position serves as the primary liaison to Human Resources/Student Employment Office and the Payroll office, superviseing payroll (as a proxy) for the entire department (over 200 student employees are hired annually). Also, a heavy emphasis is placed on customer service as this person is often the first point of contact for our patrons and guests, including handling the coordination of membership sales and vendor relations including sponsorships. In addition, the Administrative Support Associate & Membership Specialist is accountable for contributing to a positive, friendly work environment that encourages, enhances and demonstrates collaboration, teamwork and professionalism among staff, students and patrons on a everyday basis. Other Work Responsibilities » Receiving visitors and callers at the reception desk with various forms of contact including telephone calls, walk ins, and emails. » Providing factual or procedural information about our facilities, and participation in our programs and special events. » Assist in supervising/training students to cover the front desk/front office area. » Assist in the communication with non-student members of facility hours, scheduling changes, free trial periods, and other facility information. -Independently resolving customer problems by reliance on broad program knowledge, analytical skill, and research of past actions. » Using interpersonal expertise to effectively communicate with and understand needs expressed by individuals from a variety of cultures. » Manage membership sales and supervise all UREC membership processing to include student summer memberships, faculty/staff, alumni, spouses, dependents, etc. Share UREC policies, procedures, and important information with new members as needed. » Supervise short term facility access through guest and visitor passes. Manage the student and non-student membership database, including processing new enrollments, renewals and cancellations. Prepare and distribute monthly membership reports to the UREC leadership abilities Team and other designated staff. Assist with processing special access passes including Fitness Sampler passes and weekly guest lists for APHCS, Athletics, summer camps, etc. » Act as the clearing house for any inquiries for available student staff positions within the department. » Assist with UREC Signature events including development, vendor relations and sponsorships » Act as a liaison between the department and student employment & payroll. » In the absence of the Business Manager, serve as the back-up for any financial Job responsibilities: Completing Direct Pay requests from verbal or written instructions. Completing purchase orders from verbal/written instructions. Completing travel authorization/ reimbursement forms for professional staff and students. Entering information into 49er Mart for purchasing or receiving. Departmental Preferred practice, expertise, Training/Education » Graduation from high school, or completion of its equivalency. Bachelor's Degree preferred. » At least two years of office/clerical work practice or an equivalent combination of training/practice. » Two years of Customer service practice. » Excellent verbal and written communication. » Higher Ed practice. » Banner and 49er Mart practice. » Microsoft office programs and the capability to lgain Rec. Management specific software. » Purchasing, e-procurement systems. Necessary Licenses or Certifications Work Location UREC 304 Posting date 04/26/2024 Closing date 05/12/2024 Proposed Hire Date 06/03/2024 Contact Information UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits Special Notes to candidates UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist will be subject to a Criminal Background Check. * The Search Committee will not contact references without first verifying permission with the finalist ?. Please ensure your full range of knowledge, expertise, abilities, practice, and education are listed on your application. * Do not write ?see resume' on your application when completing the job tasks section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, expertise, abilities, and practices to support your answers (see job tasks section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, expertise, and abilities. Please submit a resume and cover letter with your application. * These documents will be used to evaluate your written communication expertise as well as supporting documents of your knowledge, expertise, abilities, education, and professional practice. Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * How did you hear about this employment opportunity? » UNC Charlotte Website » HERC Job Board » Inside Higher Education » Circa (formerly known as Local JobNetwork) » Another Website » Agency Referral » Advertisement/Publication » Personal Referral » Other » Where did you lgain about this posting? (Open Ended Question) » Please describe your professional practice in conducting office purchases, processing invoices and tracking payments. (Open Ended Question) » Please describe your customer service expertise and your knowledge of "customer service." (Open Ended Question) Applicant DocumentsRequired Documents» Resume / Curriculum Vitae » Cover Letter / Letter of InterestOptional Documents Skills:
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