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Job Opportunity: Client Services Technician IApril 26, 2024:St. Joseph's CollegeJob description:Client Services Technician IApril 26, 2024 Long Island Campus I.T. ServicesSt. Joseph’s University is looking to fill a full time position (rotating schedule 8-4pm Monday-Friday or 8-4 Sunday-Thursday during Weekend University weeks) on our Long Island campus. Technician will be responsible to provide technical (both hardware and software) support to computer clients of St. Joseph’s University. Answer questions or resolve computer problems for clients in person, via telephone or through remote software. Essential Functions include but are not limited to the following: » Answer user inquiries regarding computer software or hardware operation to resolve problems. » Troubleshoot network, hardware and software problems by identifying, documenting and resolving issues. » Troubleshoot, support and maintain Audio/Video equipment. » Provide walk-in technical support to clients that come to the help desk for first level tech support. » Support student workers with help desk requests. » Install, test, and perform repairs to hardware, software, peripheral equipment following design and installation specifications. » Set up equipment for employee or student use, performing hardware imaging and ensuring proper installation of cables, operating systems, or appropriate software. » Participate in creation or maintenance of Information technology standards and procedures. » Maintain records of everyday data communication transactions, problems, and remedial actions taken, or installation activities within the ticketing system. » Read technical manuals, documented procedures, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. » Confer with staff, users, and management to establish requirements for new systems or modifications. » Document instructions and procedures for proper install of new software. » Refer major hardware or software problems or defective products to vendors or technicians for service. Appropriate qualifications: » Training in vocational school, related on-the-job practice, or an Associate’s degree. Two or more years of work-related practice. » expertise of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. » expertise of principles and processes for providing customer service. » Strong telephone and interpersonal contact expertise required. » Excellent communication and documentation expertise with attention to details and quality. » capability to manage multiple tasks and set priorities with little supervision. » capability to cover Saturday and Sunday when required. Please email a cover letter and résumé to [email protected]. It is the policy of St. Joseph's University not to discriminate on the basis of race, color, religion, sex, national or ethnic origin, sexual orientation, gender identity or expression, citizenship, age, discapability, genetic information, status as a victim of domestic violence, military status, status as a protected veteran, marital status or status of an individual in any group or class protected by applicable federal, New York State or New York City Law. This policy applies to all terms and conditions of employment, educational programs, admissions policies, financial aid, and all other school administered programs or policies. The University also provides accommodations for qualified individuals with disabilities in conformity with the Americans With Disabilities Act and applicable state and local laws. If you need an accommodation during the application process or while employed, Contact Us by Human Resources. Your employment is contingent upon receipt of proof of eligibility to work in the United States. Please note that the Department of Homeland Security (DHS) requires that all U.S. employers complete and retain a current Form I-9 for each individual they hire for employment in the United States, verifying the employment eligibility and identity documents presented by the employee and recording the document information. You will be required to complete your portion of the document, with your documentation verifying your identity and eligibility to work, no later than your third day of employment. Skills:
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