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Job Opportunity: Tech Support Analyst:Rice UniversityJob description:Tech Support AnalystBookmark this Posting | Print Preview | Apply for this JobPlease see Special Instructions for more details.» Please ensure your full range of knowledge, expertise, abilities, practice and education are listed on your application. Do not write 'see resume' on your application when completing the job tasks section.» If you answer the questions at the end of the application, please ensure your application reflects the knowledge, expertise, abilities and practices to support your answers (see job tasks section of previous employment). » Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, expertise, and abilities. » candidates must be currently authorized to work in the United States on a full-time basis. Position DetailsPosition InformationJob Title Tech Support Analyst Position Number 921810 Vacancy Open to All Candidates Time-Limited No Department Homepage sats@ecu.edu Advertising Department STUDENT AFFAIRS TECHNOLOGY Division Student Affairs Classification Title 12249 Tech Support Analyst Competency Level 2 - Journey Working Title Tech Support Analyst Number of Vacancies 1 Full Time Equivalent (FTE) 100.00 Full Time or Part Time Full Time Recruitment Range $35,406 - $78,768 Anticipated Hiring Range $60,000 - $68,000 income Grade Equivalency IT03 Work Schedule M-F Work Hours 8a-5p Position Location (City) Greenville Job Category Staff - Professional Organizational Unit Overview The Division of Student Affairs actively supports the University's missions of education, research, and service by providing comprehensive programs and services to assist each student to develop intellectually, socially, morally and culturally. The division anticipates students' development needs all over their collegiate practice and promotes student development by fostering a community of learning, which encourages individual involvement and participation. The Division of Student Affairs provides a broad range of support services, activities, and programs which seek to: 1) assist students in developing respect and appreciation for individual differences, interpersonal civility and human rights, 2) enhance the learning environment, 3) accommodate the diverse needs of all students, 4) support a community environment which is welcoming, safe and secure, 5) assist students in meeting their basic needs for financing, housing, nutrition, and physical and emotional well being, 6) provide the means for students to become active participants and leaders in their own learning, 7) assist students in developing logical thought processes and sound decision-making expertise, and 8) assist students in developing an appreciation of the arts. Moreover, the division seeks to contribute to the development of the whole individual by fostering in each student a deeper appreciation of the importance of life-long learning, individual responsibility, and human diversity. Through collaboration, the division provides programs and services, which are grounded in theory, assessment and sound practice. Specific departments within the division include: Office of the Vice Chancellor for Student Affairs, Campus Living and Dining Services, Campus Recreation and Wellness, Career Services, Dean of Students, Center for Counseling, Student Health Services, Student Development, Discapability Support Services, Student Legal Services, Student Rights and Responsibilities, Marketing and Communications, Student Media, Student Involvement and leadership abilities, Central Ticket Offices, Event Planning and Conference Services, Greek Life, Student Involvement and Activities, Center for Student leadership abilities and Engagement, Student Organization Center, Student Life Development and Parent Council, Student Transitions and First Year Programs, Student Transit. Job tasks This position is part of a team that provides cross-functional support for customers of Student Affairs Office of Technology Services. This position is knowledgeable of and supports a broad range of technologies including specialized departmental systems. This knowledge is combined with a detailed knowledge of the operations of supported areas. Position provides front-line support for the division's hardware/software needs. Also maintains workstation/device inventories to establish equitable replacement cycles in alignment with departmental operations. This position maintains support documentation and detailed ticket information to log support work and assess continuing support trends. Position will work closely with team and campus resource partners to ensure Student Affairs workstations, systems and use of data adheres to university accepted best security practices. Examples of technical responsibilities in either a primary or secondary function includes but is not limited to: » TeamDynamix ticket management for all Student Affairs hardware/software support » Manage student workers to aid technical support for the division » Administrative Computer Replacement Cycle » Lead for Student Affairs end-point/computer management » Divisional PirateDrive Access Management » Campus Digital Signage System and connected hardware » Various technology in the Main Campus and Health Science Campus Student Centers » Student Media's WZMB Radio Broadcast studio » Campus Recreation & Wellness lighting control system and facility/service management system, Fusion Project Management: Project Management - Provide project management services for the implementation, reconfiguration, and/or upgrade of desktop computers, departmental client applications, user-interface devices, client/server applications, and server hardware to include management of timelines for all involved stakeholders and vendors. Prepare project proposals that include technical specifications, vendor quotes, needed on-campus resources, and detailed budgetary itemization. Ensures that all systems and processes are documented and that training materials are created. Consultancy Services: Consult with department leaders to identify technologies that address functional needs for their units. These needs include but are not limited to areas of desktop computing, user-interface devices, client/server applications, and/or server hardware. Work to identify/create needed data stores both inside and outside of the department/division to be used for accomplishing client's stated goals. Help department leaders create process flows and standard business procedures that integrate recommended technological solutions into the functional operations of their departments. Customer Support - Provide everyday support of departmental applications to include issues with desktop computers, connected hardware, and backend server resources. This support includes answering advanced end-user questions and providing problem resolutions for issues that are referred from support technicians and clients. Applications Support and Administration: Provide application administration services for departmental applications to include: access control, data import/export configuration, tuning, and monitoring as well as handling the installation of application patches, and upgrades. Provide application support services for departmental applications to include; end-user training, desktop client setup/configuration, and error correction/troubleshooting. Minimum Education/practice Associate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of practice in the information technology field related to the position's function; or Bachelor's degree from an appropriately accredited institution and one year practice in the information technology field related to the position's function; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and practice. Journey level requires an additional one year of practice. Advanced level requires an additional two years of practice. License or Certification required by statute or regulation None Preferred practice, expertise, Training/Education License or Certification required by the Department None Special Instructions to Applicant » Please ensure your full range of knowledge, expertise, abilities, practice and education are listed on your application. Do not write ?see resume' on your application when completing the job tasks section. » If you answer the questions at the end of the application, please ensure your application reflects the knowledge, expertise, abilities and practices to support your answers (see job tasks section of previous employment). » Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, expertise, and abilities. » candidates must be currently authorized to work in the United States on a full-time basis. Job Open Date 05/02/2024 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 05/09/2024 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/70651 Alternate option If no candidates apply who meet the required competency level and training & practice requirements, then management may consider other candidates. income would be determined located on competencies, equity, budget, and market considerations. AA/EOE East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified candidates from women, minorities, veterans, individuals with a discapability, and historically underrepresented groups. All qualified candidates will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, discapability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or E-Mail: ADA-Coordinator@ecu.edu. Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. Office of Human Resources Contact Information If you practice any problems accessing the system or have questions about the application process, Contact Us by the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST. Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * Please indicate where you learned about this job vacancy. » Chronicle of Higher Education » CareerBuilder » Greenville everyday Reflector » Raleigh News & Observer » InsightIntoDiversity.com » HigherEdJobs.com » InsideHigherEd.com » Monster.com » Indeed » ECU Website » Other » * Will you now or in the future require visa sponsorship for employment? » Yes » No Documents Needed To ApplyRequired Documents» Curriculum Vitae/Resume » Cover Letter » List of ReferencesOptional Documents » Additional Document #1 » Additional Document #2 » Additional Document #3 Skills:
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