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Offer: Infrastructure Support Specialist:Infrastructure Support Specialist

Job description:

Infrastructure Support Specialist

 

Employer

Durham Technical Community College
1637 Lawson Street
Durham, NC 27703
Phone: 919-536-7200

 

Job Location

Durham, NC

 

income/Grade

$42,000 -$45,000

 

Benefits

Full-Time Benefits

 

Job Category

   » Professional

 

Application Period

Opens: Friday, September 10, 2021
Closing date: Friday, October 15, 2021

 

Target Start Date

Monday, November 1, 2021

 

Expected Work Hours

Minimum of a 40-hour work week established on a schedule to allow the employee to adequately fulfill the assigned tasks and responsibilities. Hours on evenings and/or weekends may be necessary on occasion. Summer schedules may vary .

 

Employment Type

Full-Time Position

 

Minimum Qualifications

Associate Degree in Computer Science, Business Computer Programming, Computer Engineering Technology, Microcomputer Technology, or Electrical Technology or four years work practice in the field.
Work practice: A minimum two years' practice in technology support.

 

Preferred Qualifications

Associate Degree in Computer Science, Business Computer Programming, Computer Engineering Technology, Microcomputer Technology, or Electrical Technology or four years work practice in the field.
Work practice: A minimum two years' practice in technology support.

 

Position Description

Infrastructure Support SpecialistDepartmentTechnology Infrastructure (Information Technology)
FLSA: Exempt
Direct Reports: N/A
Minimum Appropriate qualifications: Associate Degree in Computer Science, Business Computer Programming, Computer Engineering Technology, Microcomputer Technology, or Electrical Technology or four years work practice in the field.
Work practice: A minimum two years' practice in technology support.
Preferred Appropriate qualifications: N/A
expertise, expertise and Abilities
• An aptitude for hardware repair and software installation and configuration;
• Substantial expertise of personal computer technology;
• expertise of Audio-Visual technologies and terminology;
• Effectively organize work and perform creatively under tight deadlines without close supervision;
• Excellent customer service and interpersonal expertise, in both crisis and planning situations;
• Proficient with multimedia systems including: projectors, audio & video switchers and Extron control software;
• Well-versed in the routine maintenance of different operating systems in a networked environment;
• Familiarity with Microsoft Office Suite;
• Evidence of strong interpersonal expertise, organizational expertise, and effective oral and written communication/public relation expertise;
• Demonstrate competence with problem solving and critical thinking expertise;
• Personal integrity, honesty, and the capability to maintain confidentiality;
• Detail Oriented;
• capability to contribute to the success of the college's mission, goals, and objectives by demonstrating professionalism, enthusiasm, and superior customer service;
Essential Functions
The Information technology Infrastructure and Support Specialist is responsible for the maintenance, repair, installation, upkeep and uscapability of all designated technology on campus. The specialist will be customer service oriented and proactive in anticipating and resolving problems for end users. The specialist will install application and network software and make sure Information technology interfaces properly with the hardware. The specialist will troubleshoot, debug, test, repair or have repaired all designated technology that is in need of correction.
Job tasks and responsibilities are as follows:
Job tasks
• Configure and install designated hardware and software;
• Performs routine technical repair College computers, printers, and connected equipment;
• Performs routine technical repair and maintenance of designated AV/IT equipment and maintain a departmental database for documentation;
• Integrates audiovisual equipment and related computer systems as needed;
• Maintain an adequate inventory of parts and supplies for day to day operations;
• Maintain an approved list of work items to be accomplished;
• Ensures assigned work is completed in a timely manner;
• Understand user priorities and implement modifications as needed;
• Maintain composure while discussing difficult problems with users;
• Maintain all hardware in designated academic labs;
• Suggest changes that will increase responsiveness to customers;
• Communicate status to users, project managers, and the Director on a regular basis;
• Develop test plans for troubleshooting moderate to complex user problems;
• Make suggestions for improving user support and increasing equipment mean time to failure;
• Proactively looks for possible issues before they become problems;
• Maintains a clean and organized work environment;
• Mentor work study students in Desktop Support functions;
• Performs other responsibilities and tasks as assigned by the Executive Director, Information Technology Services; or the President in meeting the needs of the college.
Physical Demands
: The physical demands described as follows are representative of those that must be met by an employee in performing the essential functions of this job:
• capability to stand for long periods of time and frequently lift, carry or otherwise move AV/IT equipment up to 50 lbs.
• Must be able to carry, climb and operate extension ladders, (approx. 12-20 ft high and 50 lbs).
• Good eye/hand dexterity.
• Competency with hand tools such as: cutters, crimpers, saws and drills.
Required Working Hours: Minimum of a 40-hour work week established on a schedule to allow the employee to adequately fulfill the assigned tasks and responsibilities. Hours on evenings and/or weekends may be necessary on occasion. Summer schedules may vary.

 

How to submit the application:

Durham Tech Applicant Portal | Home (peopleadmin.com)
The online application process will allow you to review the status of your application during the recruitment process, to update your online application, and to apply for positions that become available in the future.
New Users
Please take a moment to become familiar with the system:
• To search positions, click the Search Jobs link at left.
• To apply for a job, click the Create Account link at left, then follow the directions.
For assistance with the online employment application, Contact Us by Human Resources at 919-536-7244 orE-Mail: humanresources@durhamtech.edu.
Assistance will be available Monday - Friday between the hours of 8:00 am and 5:00 pm.
Returning Users
Click the Login link on the left, and enter your username and password. This enables you to:
• Apply to new positions without re-entering application information that has not changed.
• Review the status of positions you have applied to.

 

Job Post Contact

Durham

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: North Carolina
Company Type Employer
Post Date: 09/15/2021 / Viewed 9 times
Contact Information
Company: Infrastructure Support Specialist
Contact Email: humanresources@durhamtech.edu


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