Offer: Voice Communications Analyst #498394:Lamar University
Voice Communications Analyst #498394Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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Posting DetailsPosting Number: 20112222
Position Title: Voice Communications Analyst #498394
Employment type: Staff
Department: Information Technology Dept
Job Summary/Basic Function: Job Summary: The Voice Communications Analyst will be responsible for the day-to-day maintenance and support of the Telecommunications systems, including adds, moves, and changes, for profile/stations, voice mail, contact center, and wiring support. Information technology provides troubleshooting and programming, responding to service requests from customers via web portal, telephone call or email request. This position will help troubleshoot and maintain all low-voltage copper wiring for the analog circuits. Provides support to students, faculty, and staff in the proper use of voice communication services. Assists in system planning as directed.
Essential Job Functions:
» Configure hardware and software-located PBX for new phone lines, adds, moves, and changes; also programs IP phones and develops standardized feature sets
» Resolves basic to complex incidents and service requests for voice services
» Provide support to telecom infrastructure initiatives in the areas of voice, voicemail, contact center.
» Troubleshoots voice problems and outages and schedules/implements patches, upgrades, hot fixes, and security configurations.
» Establishes voice environment by designing system configuration, directing system installation, and defining, documenting, and enforcing system standards.
» Assists in project and technical support of Cisco Unified Communications Manager related technologies, including Call Manager, Cisco Unity, Cisco Unified Presence, Jabber, Cisco Contact Center, Meeting Place, E-911, Gateways, SIP and PRI circuits.
» Manages and maintains voice network documentation and equipment inventories.
» Troubleshoot analog and digital circuits on various categories of copper low-voltage wiring.
» Work with vendors to assist in defining and resolving problems with each system and/or connected voice and data circuits
» Generate statistical reports from departmental databases as requested by management
» Cross training with the Service Desk as a backup during critical implementations
» Train users on current and emerging technology, and provide support to students, faculty, and staff in the proper use of voice communications services.
» Participates in everyday and after-hours on-call support for voice operating needs
» Perform other tasks as assigned for the betterment of the university
» Health insurance and other benefits as an employee of the State of Texas.
» Tuition assistance is provided to employee, a spouse and/or eligible dependent children.
Minimum Appropriate qualifications: Minimum practice Required:
Six (6) months to three (3) years of practice in the operation and maintenance of Cisco VoIP network environments. A combination of education, practice, and training that would produce the required expertise and abilities could be considered.
expertise of equipment used in repair and maintenance of voice and data communications networks. expertise of regulations and standards relating to voice and data communications. expertise of Cisco Unified Communications Manager (8.x or later); expertise of Cisco Unity Connection (8.x or later); expertise of voice gateways, e.g., MGCP, SIP, H.323, SCCP, digital PRI/T1,analog FXO/FXS; Solid expertise of Cisco Unified Contact Center Express; Working expertise of data networks as applied to VoIP communications including Ethernet, TCP/IP, VLANs,
DHCP, TFTP and QoS. Solid expertise of low voltage cabling standards as Information technology applies to supporting voice and data; High degree of familiarity of EIA/TIA 568B standard for unshielded twisted pair (UTP) for category 5e and 6 wiring; Familiarity with telephony and Tip/Ring wiring; expertise of BCSI standard. Skill in working with a diverse population. Skill in both verbal and written communication. Skill in time management.
Job Conditions: Work is performed under direct supervision, with latitude for independent decisions.
Physical Requirements: May be required to move and lift materials and equipment weighing up to 50 pounds. May be required to climb ladders and work overhead. Good physical condition with quick mental capabilities.
Lamar Expectation of Quality:
Employee will support the mission of Lamar by providing high quality, professional services, timely responses, and solutions to customer requests.
Lamar University is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, discapability or protected veteran status.
Veteran's Preference Statement:
Lamar University is proud to provide employment preference to veteran candidates in conformity with Texas 805 Government Code, Section 657.003.
Preferred Appropriate qualifications: Bachelor's degree preferred in Computer Science, information systems or related field.
May substitute years of practice combined with an Associate's degree
Security Sensitive Statement: This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.
Work Employment Type:
Posting Date: 09/27/2021
Open Until Filled: Yes
Posting Specific QuestionsRequired fields are indicated with an asterisk (*).
» * Are you claiming Veteran's Preference in conformity with Texas Senate Bill 805, Section 657.003? PLEASE READ IMPORTANT INSTRUCTIONS: To be considered for Veteran's Preference, candidates must complete and email to email@example.com a Standard Form 15 located at https://www.opm.gov/forms/pdf_fill/sf15.pdf to include the required documents per the instructions on the form. Emails MUST also include position titles and posting numbers for each and every position applied for. candidates WHO FAIL TO EMAIL ALL REQUIRED DOCUMENTS BEFORE A POSTING CLOSES WILL NOT BE AWARDED VETERAN'S PREFERENCE.
» * What is the highest level of education have you achieved?
» * In what area(s) did you receive your degree(s).
(Open Ended Question)
» * How many years of practice directly related to data, video, and voice communications systems do you have?
(Open Ended Question)
» * Do you have skill in troubleshooting, analyzing, and repairing of data and/or voice communications networks?
(Open Ended Question)
Applicant DocumentsRequired Documents
» Letter of Interest Optional Documents
» Unofficial Transcript 1